FAQ

Are your earrings safe for sensitive ears? 

- Our earrings are made from lead and nickel free hypoallergenic material. They are specifically made for sensitive ears. If on the off chance these still bother your ears, try the stainless steel option as a backing. I myself along with many other customers are allergic to harsh metals and have sensitive ears and have never had an issue. 

What are the care recommendations for the druzy earrings?

- Clean your jewelry with a proper earring cleaner. Do not wear in the pool, shower, or submerge in any time of water. Do not be super rough with your earrings, they are liable to break. Avoid mixing with fine jewelry due to the fact that this is fashion/costume jewelry. 

Can I return/exchange my order? 

- Unfortunately, no. All jewelry and headbands are not eligible for return or exchange due to sanitary reasons. 

Do you offer a discount for bulk orders? 

- Yes we do! 10% off for orders of $500 or more. 

Can I use multiple discount codes at once? 

- No ma'am you cant stack discount codes. Just make sure you use the one that helps you save the most money!

Can you credit me if I forget to use a discount code?

- No I'm sorry, unfortunately we cannot  

How fast do orders take to ship out? 

- I do my best to ship out orders as quickly as possible in the order I recieve them. Because I'm only a one woman show sometimes life gets hectic. Orders typically take 3-5 business days to ship, although I try my hardest to get them out within 1-3 days. 

My order says delivered but I havent recieved it, can you help? 

- Of course I will do everything in my power to help! However once it leaves my house and the post office scans it in, I have no control over the package. Once they are checked in they become the post offices responsibility. Try calling your local post office, ask your neighbors, or wait an extra day or two, because sometimes they accidentally scan it in when they are loading the truck and it might not actually be delivered to you. 

Something I want is sold out, when will it restock? 

- Check my Facebook group for more updates on restocks! “Urban Gemms Wholesale” 

Can you hold an item for me? 

- No I'm sorry we cannot allow for items to be held without paying. We have limited availability in most items, and all items are subject to sell fast so its not fair to someone who is ready to pay. 

Do you offer free shipping? 

- No love I’m sorry we do not offer free shipping